Shipping policy
Where we ship
We ship to the 27 European Union countries, the United States and Canada.
Where we ship from
We work with selected suppliers, and most orders are sent directly from their warehouses in China. That is why delivery takes longer than a domestic delivery. These are the real delivery times.
Delivery times
Processing: 1–3 business days after payment is confirmed.
Delivery after dispatch:
- Portugal and the rest of the European Union: 7–15 business days
- United States and Canada: 8–16 business days
Times are estimates and can be longer in busy periods (for example Christmas), during strikes or because of customs delays.
Shipping costs
- European Union: €5.99, or free on orders of €45 or more
- United States and Canada: US$10
The final cost is always shown at checkout, before you pay. Prices include VAT.
Tracking
When your order is dispatched, we email you the tracking number. If an order has several items, they may arrive in separate parcels, each with its own number.
Delays and lost orders
If your order has not arrived 30 days after dispatch, contact us. We will investigate with the carrier and, if the order is lost, send another one or give a full refund, as you prefer.
Wrong address
Please check your address at checkout. If you need to correct it, write to us as soon as possible, before dispatch.
Contact
ar.007.76@gmail.com · +351 933 208 620 · Lagoa de Santa Catarina, Rua Principal, n.º 49, 2435-240 Freixianda, Portugal